Possible Reason: Not enough liquid in the inner pot Solution: Add 1 1/2 cups (325mL / 12oz) of a thin cooking liquid to inner pot Possible Reason: Steam release handle/valve not seated properly Solution: Turn cooker OFF; remove and re-install steam release handle/valve If you are unable to resolve the problem and/or if it persists, please contact our Customer Support team for assistance: Facebook: SGInstantPot Email: customersupport@focusglobal.sg