Possible Reason: Not enough liquid Solution: Begin by adding 11/2 cups (325mL / 12oz) of a thin cooking liquid to inner pot; add more liquid as required Possible Reason: Steam release handle is in the wrong position Solution: Turn steam release handle to ""Sealing"" position If you are unable to resolve the problem and/or if it persists, please contact our Customer Support team for assistance: Facebook: SGInstantPot Email: customersupport@focusglobal.sg