Can I refund the item if it is defective upon delivery?

A refund can be requested if the product is confirmed to be defective. The item returned will still need to undergo inspection by our technical team before the refund can be processed. The refund process may take up to 10 working days.

Please take note that the payment transactions and shipping fees are non-refundable. Should you have any questions or concerns, you can reach out to us through our email at